Refund policy
Refund Policy
Because our items are made to order, we are unable to accept returns or offer refunds for change of mind.
Made-to-order items
All fabrics and ribbons sold by Mabel and Roo are produced specifically for each order. Once an order has been placed, it cannot be cancelled or changed.
Faulty or incorrect items
If your item arrives faulty, damaged, or incorrect, please contact us within 7 days of delivery with:
- Your order number
- A brief description of the issue
- Clear photos showing the problem
If the issue is confirmed, we will offer a replacement or refund, depending on the circumstances.
Colour & print variation
Please note that colours may vary slightly due to screen settings and the printing process. Minor variations in colour or scale do not qualify as faults.
Delivery timeframes
As all items are made to order, please allow up to 3–4 weeks for delivery. Most orders arrive sooner, but times may vary depending on demand. Delays within this timeframe are not grounds for a refund.
Contact us
If you have any questions about your order or this policy, please contact us via our Contact page and we’ll be happy to help.
By placing an order with Mabel and Roo, you confirm that you have read and accepted this refund policy.